Contact information
Contact Us
We'd Love to Hear From You
Whether you have a question about your subscription, need help with an order, or simply want to say hello, we'd be delighted to hear from you.
Every message is read by a real person (that's me!), and I'll do my best to respond as quickly as possible.
Customer Support
Email:
hello@loststoriesofwillowgrove.com
Response Time:
Monday–Friday
Typically within 2–3 business days
Order Support
If you're contacting us about an order, including the following information will help us assist you more quickly:
- Your name
- Order number
- A brief description of your question or concern
- Photos (if your order arrived damaged)
Subscription Questions
Need to:
- Update your shipping address?
- Pause your subscription?
- Skip a month?
- Cancel your subscription?
- Update your payment method?
Many of these changes can be made through your customer account portal before your next renewal.
If you need additional assistance, just send us an email—we're always happy to help.
Business & Collaboration Inquiries
For partnerships, licensing, wholesale opportunities, media inquiries, or other business-related questions, please contact:
Email:
hello@loststoriesofwillowgrove.com
Mailing Address
The Lost Stories of Willowgrove
P.O. Box or Business Mailing Address
City, State ZIP
United States
(We recommend using a P.O. Box or commercial mailbox rather than your home address.)
Follow Along
Follow our journey for behind-the-scenes artwork, village updates, sneak peeks, and a little everyday magic.
Instagram: @willowgrove.mail.club
Website: www.loststoriesofwillowgrove.com
A Little Note
The Lost Stories of Willowgrove is a small, independently owned creative studio. Every story is written, every illustration is created, and every package is lovingly assembled by hand.
Thank you for supporting independent storytelling and helping keep the magic of handwritten mail alive.